Gigi Li

Review of Hyatt Columbia Harbison

Came for a business trip. When I arrived the sheet...

Came for a business trip. When I arrived the sheets on my bed were dirty. When the staff changed them, the new ones were dirty too. They changed them again. Then a few days in my stay I started to develop a rash which progressively got worse. The day after the rash started I found bugs in my bed, which likely caused the rash. They changed my room, but in the morning when I talked to the manager, she was worried about "confirming" that there were bugs even though I caught one and brought it to the front desk. I told her about the sheet situation, then she said she has to confirm I was telling the truth by speaking with the attendant who checked me in. Only once she confirmed it did she offer apologies and a solution. The room was not dirty, but I wouldn't call it clean. The second room was much better, but I still have a rash on my face, neck, and ears.