Rudi De Wulf

Review of Shangri-La Hotels and Resorts ...

The accomodation and the staff are great, no probl...

The accomodation and the staff are great, no problem but I noticed some problems. First the overflight of planes and helicopter is troublesome when looking for tranquility. The buffet in the Sofra restaurant is not great neither in terms of taste, nor in terms of provisioning so we find ourselves living in front of empty pots. Very good at 6.30pm but sad around 8pm / 8.30pm or in the morning around 9.45am / 10:00 am. I have observed that the kitchen staff waste a lot of time with room service instead of being able to take care of checking the condition of the buffet. I saw the difference in operation between Muscat and Abu Dhabi so here it is ....
We were advised to take advantage of an offer at the Vietnamese restaurant between 6:00 p.m. and 7:30 p.m. However, when we arrive at 7.15pm, we can only take advantage of the alcoholic drinks offer for 15 minutes, then afterwards the prices and choice of the menu apply, So no "cocktail" and quickly the white wine and red (after discussion with the manager) sad. As for the quality of the dishes presented for this formula .... not terrible and neither the height of the drop quality two days before when we ate a la carte so for our part a wasted evening despite the good forecasts to spend our last evening in the hotel. (excuse me for the absence of accents etc because I work on an English / Arabic keyboard)