Greg Olsen

Review of Fairfax Water

Verny antiquated customer service; prehistoric web...

Verny antiquated customer service; prehistoric website with outdated information and no ability to view account or anything else there. Wasteful in that they send out bills by postal mail (no email billing option????) which wastes paper and money. I don't care about the useless newsletter printed on environmentally unfriendly virgin clay-coated paper. Yet more waste, and this newsletter was recently doubled in size. Typical of government -- we don't give a darn since you have NO choice and CAN'T drill your own well. Suck up and shut up. RUDE agents on the phone when they do answer.

The rates go up and up and up all the time. We pay MORE in the summer for the same water? Who uses more water in the winter? We have to water our lawns, gardens and flowers, but only when it costs MORE. Penalize us for using water? We pay more here for our abundant water than we ever did in drought-stricken Cali. Speaking of water, there is more chlorine in the water here than in a bottle of Clorox. We gag from the smell every time we turn on the cold-water taps and refuse to drink it.