Katie Stevens

Review of Burj Al Arab Hotel

Had a really unpleasant experience here - we were ...

Had a really unpleasant experience here - we were made to feel very unwelcome at the security gates and had three people tell us that we couldn't wear shorts despite us checking on the website and showing them on our booking confirmation. No one greeted us at the entrance to the hotel and no one offered to help. The staff in the restaurant, Jinsui, were all incredibly friendly which is why I didn't give the place one star. My husband's review of the hotel is 'tired and tatty'. We aren't sure what makes it 7* other than no one being able to get near the place without a reservation.