Buffy Cherry Review of Victory Chevrolet
Terrible, Terrible, Terrible. DO NOT take your veh...
Terrible, Terrible, Terrible. DO NOT take your vehicle here for service. They have the worst customer service and they are LIARS!! I took my car in for service and was told I needed new tires. The details of the tires and the quote was provided to me in writing. I called on a Tuesday to make an appointment to have the tires installed on Saturday. When I arrived on Saturday, not only were my tires not in stock, I was told the quote provided to me was wrong. The service guy assisting me asked what did my service guy quote me on the tire. When I gave him the price he lies and tells me he has no notes of that price. When I told him that I had the information in writing, his whole demeanor changed. Spoke to what they call a manager, who had no care or concern, no apologies and acted if I was the problem. He didn't even try to resolve the issue, just told me my service advisor would call me on Monday, which he did not. He finally decided to call on a Tuesday still trying to lie about the price they quoted me, which again is in writing. When I asked what was going to be done, he tells me we can comp the tire alignment. No, what you can do is honor the price that you gave me on the tires. I absolutely hate this place and will never, ever do business with them again. They are making Chevrolet look really bad. Not good for business.
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