Thomas Recke

Review of Great Plains Moving and Storag...

Hands down the worst experience with a supposed to...

Hands down the worst experience with a supposed top moving company! Packers were constantly late and only half the labor showed up each day which needlessly extended the move. Contract laborers who were rude and unprofessional showed up to load and I had to finish up the packing that the packers had not made time to finish. What was not taken onto the truck (but WAS included in cost), we had to load into a trailer and move ourselves at the last minute. The dispatcher constantly questioned my integrity and believed I was somehow derailing the packers and loaders from doing their job when, in reality, she was very poor at scheduling and at instructing them properly so that they knew the scope of the job ahead of time. No paperwork was issued to any of the packers or movers, so they got upset at me when I would show them the scope of work.

On the other side of the move, it has been over a week since our furniture arrived at an agent location, but no one is able to deliver and unload. The truck with all of our furniture & valuables is sitting in the hot tennessee sun & humidity and we are powerless to get it to us.

UPDATE: DEC2020 (5 months post move) about $1,500 worth of personal items were stolen sometime between packing and arrival. Electronics like my son s Xbox, video games and a bag of gift cards. Additionally, multiple large furniture items were damaged beyond repair and had to be replaced. We filed a claim and were compensated.

I will NEVER recommend this company or North American Van Lines!