D W

Review of Laguna Cliffs Marriott Resort ...

My family and I stayed at this property last night...

My family and I stayed at this property last night. About 30 minutes after checking out I realized I left a bag of medicine in my room. I called promptly and wanted them to put it aside so I could pick it up. I was then transferred to Jeff in guest relations and he told me he instructed his staff to discard of my personal property in the compactor. He said he did not have a place to store it and thought it best to destroy my property, which I estimate to be worth $1000. To make it worse he told me if you wanted it you would not have left it in the room. He then proceed to hang up on me and told the rest of his staff to hang up on me if I called back. Don t call here again tough guy . I am a Marriott member and have never been treated like this at a Marriott property or any resort for that matter. The property itself is great but you better hope you don t leave any property behind, or have any other issues. The management believes they know more about your health than you do and will that you like garbage.