James Kaplan

Review of Howard Orloff Imports

My auto lights on my new Volvo would not turn off ...

My auto lights on my new Volvo would not turn off even when I shut down the car. A valet had turned the lights' switch to that position, unknown to me. I could not figure out what was wrong. I called Brad King and he drove down immediately to my garage at work with a replacement car. He also immediately spotted the problem, turned the lights' switch back to its proper position, and thus rendered the replacement car unnecessary. It was instant service at the highest level and Brad should be applauded for it. It would have been inconvenient for me to bring the car in and so Brad made it as ultra-convenient as possible for me. I really appreciated that, and it is the kind of caring about your customers that I have to expect from Orloff. Many thanks, Brad! warm regards, Jim Kaplan