Let me start by saying that if the rating was base...

Let me start by saying that if the rating was based on customer service alone the rating would be a five. The staff is amazing and really fixed two major issues I had during my visit. They even went out of their way to recovery my cell phone charger after I had to move rooms due to an issue not related to the hotel. The reason for 4 star rating is that for the price the hotel is showing its age. The view from my balcony revealed several broken roof tiles and a large amount of junk of the roof and trees. I would also caution you about the food prices on property, this place makes Disney resorts look like a bargin on food prices, very pricey for any food at resort.