Kyle Gadbois

Review of Jack Powell Chrysler Jeep Dodg...

I use this dealership routinely (for the past 12 y...

I use this dealership routinely (for the past 12 years) for service at every 7500 mile increment and have generally been satisfied. However, my experience with this dealership s Parts Department was terrible. Unfortunately, a cosmetic trim piece that I needed for the tailgate (plastic tailgate trim piece) was priced at $85 my 2012 RAM 3500. I purchased it not realizing that I could get the same piece online for $25. Later when the piece came from Dodge (it had to be ordered and shipped), not only did I have to pick it up at the dealership as it could not be shipped directly to my house, but six small plastic fasteners were not included in the price. To make matters worse, each Fasner was priced at $4.30. A total of almost $30 for just the fasteners... I returned to the dealership to request the fasteners be included in the total price, but they declined saying that this was not possible. I ended up returning the $85 plastic part that did not include any fasteners, and was charged a $7.50 restocking fee. ultimately, I purchased the plastic piece that came with all six fasteners online and had it directly shipped to my house in less than four days for a total of $26.92. Beware of buying parts of this Parts Department.