Kader Derka

Review of Grand Wailea A Waldorf Astoria...

BE BUG ALERT !!! let me be clear IT WAS DISGUSTING...

BE BUG ALERT !!! let me be clear IT WAS DISGUSTING !!!! We found a bed bug in the room, it was awful, especially because it was the last day before we have to leave for the airport, you can imagine the stress level we had wondering if we were going to bring them back with us, to our apartment :( ......
you can check the video to see by yourself.... it was jumping everywhere.......!!!!!!!

I raised a complain at the desk, they said "we need to check the room first" although I showed them the video.... they brought a "post-it" and put my name and phone number on it and told me they will contact me in few days.....
Really ??? is it really a 5 stars hotel ??? where you pay $5000 for less than a week stay ?????

Anyways I wanted to talk to a local manager to be sure they will handle the situation and at least give us something in return, I exchanged with Aaron several times (on the phone only) and guess what after 9 months they have NOT DONE ANYTHING FOR US, not even a coupon or a discount to use.....

I AM VERY DISAPPOINTED BY THIS 5 STARTS SERVICE.....

and to be honest the 4 SEASONS is literally next door, so you know where I am going next summer...... plus they have an amazing breakfast at the 4S