3.5 /5.

3.5 /5.

By far one of the most impressive properties I've experienced. Architecturally its amazing. The room's interiors were brilliant. A contemporary modern interior thoughtfully designed space with clever detailing interweaving a Balinese theme.

Ribka one off the staff members truley reflected the beauty of the place and the level of service which should set the benchmark at this and other resort. Manarai beach club is brillant, the feel, friendly staff and food exceptional.

Unfortunately this is where the compliments stop.

Check in and checkout process is long, tedious and not personal.Not welcoming at all especially as an Accor member.

Requesting support and service during our stay was painful and often not existant.

Breakfast is an absolute disaster. Obviously a single central breakfast buffet doesn't work here due to the size + number of guests it serves. The layout isnt user friendly. Utilizing other restaurants with smaller / bespoke / styled themed breakfasts may help alleviate some pressures. Staff do not appear to be properly trained / supported to work in this environment. Orders are forgotten, not always procured correctly and struggled to understand and serve their guests. Not a great way to start the day.

Food at times would be exceptional but the following meal average sometimes waiting for more than 60 mins or completely forgotten an order.

Lack of service around the pools was dissapoint abd number of staff and level of service contradicted the adjoining beach club which was over staffed and almost over serviced

The property lacked personality not because of its size as i have found this is part of the Sofitel DNA. It is not the level of support / service deservingly fit for such a property and displeasurs as me to say it was the most disappointing stay to any of the Accor properties.