Location is brilliant, but the hotel lacks some re...

Location is brilliant, but the hotel lacks some refinement in many departments, I wouldn't class it as luxury as per their advertisements. It is what I would expect from a 3 star establishment. I attended a conference, and can only comment on the restaurant and conference facilities, I have no idea what the rooms or guest services are like. The conference facilities are fit for purpose, good filter coffee and pastries were served. Lunch was good, but not spectacular, typical hotel buffet type affair. We had supper at Vicinity - service was slow, took ages to get a drink, over 30 minutes. The dessert was sickly sweet (brownie, with stock standard chocolate ice cream and covered in chocolate syrup, none of it bad, but not good either). The burger I had was moist and decent, but I suspect against its price, not good value. The popcorn chicken was covered in sauce that was sweet and tasted a lot like ketchup - so a little gross. It is however well placed in London, right next to Tower Bridge, so if you have a riverside view, it is the iconic view of the Thames. Facing the other way you get a good view of the City.