Lou Amico

Review of Google

Google will not explain their review policy!! So I...

Google will not explain their review policy!! So I found some suspicious reviews on a clients Google My Business listing and asked Google to investigate because there was a pattern to the reviews - all negative after years of great reviews. They came back and removed 2 of the 5 for not complying with their policy but left the other 3. when I asked for clarity they denied me any specificity and sent me to their vague and onerous Review Policies which say everything and nothing. There should be complete transparency here so businesses understand when they can protest unfair or fraudulent reviews. This is typical Google knowing better than us mere mortals. Disgusting!