R

Rob Lundell

3 years ago

We have stayed here many times over the years. Con...

We have stayed here many times over the years. Convenient to our home, nice casino and restaurant choices. Our visit last Wednesday night was in contrast to every other one. We came up to the room and the door had been left partly open by the night latch. Every light was on, all drawers and the coffee maker had been pulled from the dresser. The beds were made, and the room appeared to have been tended to by housekeeping but the toilet seat was up and most importantly our hanging clothes and an overnight bag were gone from the closet. Security was called, officers arrived and took pictures. They said they would look at security videos and let us know. They also thought our property may have been taken to the valet thinking we left without it. We were late for our dinner reservation at the Steak House. We knew the name of the housekeeper, who by then was gone but they said she would not remove property from the room. They said to go have dinner. 2 1/2 hours later they located our items at Lost and Found. Dress shirt and slacks, along with a sweater were wadded up in a laundry bag. The name on the bag tag as well as overnight bag was the same as the name of the housekeeper who Obviously did take our prooerty there. Obviously front desk who was notified immediately, and housekeeping were on two different channels that day. Very disconcerting and why it took 2+ hours to check lost and found, I don't know.

Donna...from Florence.

Comments:

No comments