Worst service department I ve ever encountered. Oi...

Worst service department I ve ever encountered. Oil change on July 10th led to stripped oil pan and leaking oil from drain plug, service dept. managers response that was a month ago I can t be accountable, we don t know who touched the car after we did -Bill Mortimer, I don t know who changes or touches a drain plug 1 month and less then a 100miles Driven after an oil change but this place will cost you dollars and not make sense avoid these weasels at all costs. As you can see below still refusing accountability and clearly making excuses. Facts are facts your shop services the vehicle on July 10th 1 month later the drain plug is leaking (a common known issue for this model anyways) and we find a stripped oil pan with a drain plug barely connected. From the look of the threads on the bolt and the pan the tech fastened it at an angle. Focus more on properly training your techs then worrying about reviews and you won t have this issue. By the way you resolve issues its obvious that training is a poor effort too, drain plugs work like this lefty loosy righty tighty say it with me. Your response alone proves my point. And get it straight never said I was in your shop but it s still the worst I ve encountered. Reached out to Lexus corporate who has been 100% more helpful in resolving this issue and actually showed some patience and concern for resolving the issue. Either way I m apart of the Lexus family now and see how some shops treat their customers without the slightest effort to even help find a resolution, but quick to formulate a response to a bad review. Bill Mortimer laughed at me when I reported this issue regardless of the glowing evidence I had.