I drove 8 hours to Ohio. I made reservations, I ca...

I drove 8 hours to Ohio. I made reservations, I called ahead asking can I check in early the person on the phone said yes come at 10 , 11am. I arrived at 9:44am waited 3 hours in the lobby due to the person who answered the phone not including the fact that they had sold out the night before. Just disappointed after driving 8 hours.