We initiated a refinance with Quicken Loans/Rocket...

We initiated a refinance with Quicken Loans/Rocket Mortgage and partially through the process they went silent and on three occasions the call dropped after 30 minutes on hold. At that point, Jonathan Langer from the Money Store called and offered to assist us in the refinance. The experience working with Jonathan could not have been any different. He was prompt, courteous, and an excellent problem solver. He made the process move quickly and smoothly and I would highly recommend Jonathan and The Money Store.