It would be 5 stars if 2 employees of yours tonigh...

It would be 5 stars if 2 employees of yours tonight weren't being ethical, honest, or professional. Froedtert is huge so one review may not stop you from enabling these employees to grieving families over the phone, but I really hope with your mission and vision, that you take this seriously. I called for an update on my father. I'm at work and he isn't answering his phone, so I called to speak with the nurse. I greeted Jessica by saying my name and you guys have documents on file to give me an update, That's it. Well, she could've said "i'm in with a patient right now. Let me call you back" or maybe "switch you to a nurse that can help at this time." Either would have been respectable and responsible.
However, she said she cannot give me information until she speaks to my dad. I quickly reminded her that's what legal documentation is for. Asked for an update again. She told me the same thing over and over until I asked for her supervisor because I never have been treated so rudely at Memorial while he has diabetic foot issues.
She started to get stern with me becuase she didn't like the call and finally said she's in a room with a patient. Again, she could easily say "I'll get back to you soon" or "let me transfer you" but NOT LIE TO ME OR TAKE A SECOND TO READ THE SCREEN THAT SAYS I AM THE PERSON TO TALK TO whether he can speak or not, that's what a legal document is for. She was surprised I asked for a supervisor and hesitated.

Well, I called right back, asked for the sup. Left my number. To my amazement, the supervisor was unethical, lying, enabling, and unprofessional as she says "Well that's ok" when i told her that the worker said this and didn't talk to me or budge; she said "it's ok" that she did that!!!!! WHAT? no, no that cannot go on to treat others the way i was treated tonight.

This is what you have working for you. If they get talked to, they will make excuses to keep their profession untarnished, but that's what they've been doing all this time potentially. I take a stand for the 'little guy' in life and this is unacceptable. Completely unacceptable that I did my part with your hospital on documentation, and was treated poorly while I';m worried about my only father I have.

I wonder what excuses those girls will come up with, but this needs to cease and 'ok' behavior.