Jeff Manoske

Review of Hotel Iberostar Tucan & Quetza...

I have never written a review in my life, but I am...

I have never written a review in my life, but I am so unhappy with the service at this resort. From the first day we had multiple items not working in our room. Coffeemaker, minibar, Air Conditioner makes a loud thud every hour, not all the buttons worked on the phone or the remote. Room service would forget to do half the cleaning. Guest services dropped the ball and never told us that you need reservations to do ANYTHING and everthing in this resort. We would literally have to ask for everything. Guest services was useless. You even have to reserve getting you hair braided? I dont mind doing everything myself and I work very hard to make a living. When I pay alot of money to take a vacation and spend my vacation time sorting out their problems then that's a problem. I would NOT recommend this or any of their resorts to anyone. There are way too many other places to go. Good luck.