Michelle Ierardi

Review of Anaheim Hilton & Towers Hotel

Loved it. From Valet to checkout, a GREAT 2 day s...

Loved it. From Valet to checkout, a GREAT 2 day stay. The Valet staff are so kind and patient. I had to organize my things before giving them my car. They made me feel welcome and not rushed at all. I really appreciated the kindness.

Then I check in at the Diamond desk and Jasmine checked me in. Jasmine is one of the most genuine good hearted person I've ever encountered. Her customer service skills are natural. She made me feel like a welcomed friend she was excited to see, rather than another customer. She treated everyone I saw her engage with this way. Its apparently just her nature. I saw her a few times during my stay and she recognized me and made sure everything was great each time. Today when another very pleasant staff member, Jesus, had finished my checkout, Jasmine happened to walk by. Again, huge genuine smile, very warm goodbye and said shed love to help me next time I stay there.
The bar was great. I was there 2 nights in a row. Pricey, but that's to be expected. Good drinks. Mostly warm service. The only thing I didnt appreciate was one of the bartenders schooling me on giving her the correct room number so she didnt have to chase me down. I'm an adult and I spend at least 50% of my life in hotels as do most people at the bar there, it was unprofessional and uncalled for. That said, she made an excellent drink. I think they should give you a bill so you can write your name and room number down and they can verify. That would eliminate her concerns with whether I knew my room # or not and would be safer than yelling the room# out over the noise where lots of people can hear.
2nd night at the bar they were busier and even more friendly and professional.
I liked that I could text any questions and would get a very quick and friendly reply.
I went to breakfast each morning and I wish I had their names but the gentlemen who worked my area the first day were so very nice. The 2nd day they remembered me which was a nice feeling and I was very fortunate to have Pam as my server. She exceeded all expectations of great service. Just wonderful. The omelette chef was very nice and his omelettes were perfect. The buffet was great. Had a wide variety of options, clean and delicious.
Without a doubt, this Hilton is where I will stay in the future.
I was concerned when deciding on which hotel because I had a very bad experience at Hilton Buena Vista in Disney World area in FL and was concerned that maybe this could be bad too since near another Disney theme park. I'm so glad I gave it a try. I look forward to going back.