Sharon Jerome Review of Springdale Chrysler Dodge
Service is a joke. Made an appt for 7am on a Wed, ...
Service is a joke. Made an appt for 7am on a Wed, by Friday they had not looked at my car and I had to pick it up to get to work. It was a simple window motor replacement. They said they were backed up and would call to reschedule however I never received a follow up call. A month later I made the mistake of giving them a second chance by booking another appt. I took the car in at 10am on Thursday, by that afternoon I received a text that they had not looked at it yet. On Friday I received another text that they had not looked at it and they would get to it on Saturday morning. I didn t hear from them again until Tuesday when they finally looked at it after having it for 5 days. A part needed to be ordered and that would take a couple of days. It was finally ready to be picked up on Thursday, a week after dropping it off. I got a $20 discount off a $570 bill for the delay. Not to mention I was quoted $180 for labor the first time I brought it in but was charged $259 for labor on the second visit. Throughout this whole process I had asked for a courtesy vehicle and was told there were none available. I would not recommend this place and they will never get my business again.

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