Elizabeth Larke

Review of Audi North Austin

With an appointment my Services were delayed, miss...

With an appointment my Services were delayed, missing items in my car horrible customer service.

I called in the morning for the next available appointment and told them I needed my car to get looked at because my mechanic was telling me that my oil was leaking. So the lady on the phone gave me a 2pm appointment time and said if it is only an oil leak you will have enough time for repairs. That was important to me because I live an hour away.

I was there on-time and I waited almost 3 hours until they were closing for the service guy To tell me ... yes there is an oil leak but you will have to come back and schedule the repair. I said oh do you not have the part? He said No it s a simple timing cap and we have those available but the mechanics are leaving so they didn t have time to replace it. I asked him how that was possible when I had an appointment and I have being waiting here for 3 hours. I was pushed off to the manager and given a loaner. After calling the next day. They still needed two days to complete the repairs. When I went to pick up my Audi a part of my dashboard was missing and I had to argue with the mechanic about how I KNOW that wasn t missing a when I dropped the car off. They happen to find it in about 20 additional minutes of arguing.