M. Clark Hoelscher

Review of Boyer Trucks

I went back to Boyer to get the work complete when...

I went back to Boyer to get the work complete when I was able to schedule and knew I could manage the four kids, dog, and schedule without my regular vehicle.

The weather was better -- and so was the service!

I appreciated that Boyer took care of the customer service fix though it was no longer in the covered window. They also checked out a few other small concerns I had. Because of the last incident, the team set me up with a loaner vehicle. I really appreciated it and it helped me feel better about trusting that the work would get done in a timely way.

Ultimately, the original service problem may be deemed the fault of the nature of the Ford repair time window. I wouldn't have brought my truck in during a winter blizzard (or the winter at all!), but the customer service repair had a short time period in which to attend to it.

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Original incident, Winter 2019

I received a letter from Ford about a customer service negotiated fix to address carbon monoxide exhaust entering the back gate of my Ford Explorer. I called days ahead and scheduled the service. I requested estimates for two other issues. They told me they d needed half a day to do it.

I brought it in when it was scheduled. I arranged a rental vehicle so I could leave it two full business days (planning ahead figuring 4x the estimated time would cover it!)

I had to pick it up at the end of the two days. No one had even looked it. No estimates were done. No service was done. I m out the cost of a rental vehicle and hours of my time.