I give it 4 stars as between the "travel agency" a...

I give it 4 stars as between the "travel agency" and the hotel; They brought a party with my reservation and they didn't know what was included and what was NOT. I bought from the ALL INCLUSIVE website and when I arrived I had a EUROPEAN PLAN (only the room). And when speaking to the supposed "agency" of the website, it turned out that it was indeed a European plan and apart from that I had to go to a 90-minute talk (time-sharing) that lasts up to 150 to 180 minutes and they are very insistent and aggressive to the time to want to sell. When they DO NOT achieve their goal they are despotic and disinterested.

I had to pay 46 usd per adult per day and 23 usd per child per day to make my reservation "all inclusive" (which I have a screenshot that was since I paid it ALL INCLUSIVE), after taking that "talk" of 90 min. . If not, I would have had to pay 80 usd per adult and 40 usd per child.

And to close with a flourish upon departure I had to pay my room stay $ 5,800.00 pesos because my reservation was NOT there. To which after another hour and a half of calls, everything was left in that nothing but the hotel use taxes of $ 175.00 pesos were missing.

But if I had only thrown the cards (keys) and left, they would have scored another goal. The good thing is that it was resolved and then between the fact that they threw the ball that was the agency or the hotel; I had to lose 2 hours upon arrival, 2 hours on the time-share talk (which I had to cut because if it didn't take longer) and 90 minutes at check out. Moreover, the payment of something that from the page was already selected and paid as all inclusive ... resulting in a chuchita the bag is round and I had to pay another $ 5,520.00 pesos because the reservation turned out to be a European plan.

From there on out the room was beautiful, the staff very attentive, excellent breakfast today with mariachi and impeccable cleaning.

Cheers