caila schlumbrecht

Review of Ross Downing Chevrolet

Service is the worst. Make an apt 2 days in advanc...

Service is the worst. Make an apt 2 days in advance and wait over an hour for an oil change for them to tell you they don't have the filter in stock to do it. So they have to go pick it up from somewhere else and your wait will be longer. 2 1/2 hours later no update nor is your car ready. All for a simple oil change. Terrible customer service. What is the point of an appointment if they don't check to ensure everything is available to have the service completed prior to your appointment. Also to still have to wait over 2 1/2 hours is insane.