I genuinely never leave negative reviews but I've ...

I genuinely never leave negative reviews but I've had countless negative experiences with coinamatic and I've never talked to a helpful or even polite customer service rep. They are always condescending, rude, and do no troubleshooting, deny every request, and have no solutions available for any problem. The reps have no supervisors or managers on duty - or if they do they're just refusing to let you talk to them - and only offer "a call back" which can take 24-72 business hours. their machines break down all the time and getting them serviced is a nightmare.