Its unfortunate that my first negative review im w...

Its unfortunate that my first negative review im writing is on a resort that i truly had a good experience at until i reviewed my bank statement. The staff failed to communicate fees that were already paid for and decided to charge my card unjustly. While i was being checked in i asked about any fees and clarified that everything was squared away in full and all i was doing was putting a security deposit on the card that would later be released in full. So i reached out fully aware that accidents happen a d figured that since i was not at a motel 6 they would definitely rectify the situation. Sadly they failed to do so. I spoke with two representatives at the property and was informed that they will not reimburse me the money they stole from me. As a guest i should never worry that my card could be jeopardized or wrongfully charged. I did not ask for any additional funds to be returned just the one and was still disappointed with the service i received. Poor management when it comes to customer service is a issue and needs to be resolved. They should hold themselves and employees accountable for this situation. Bottom line