Ali Mohamed

Review of Safir Hotel and Residences Kuw...

The hotel is very nice and I liked it very much. H...

The hotel is very nice and I liked it very much. However the staff at the reception need to be trained to be friendly to clients. I visited the hotel the day before my check in to insure that I can check in early the next day. The lady at the reception said it is fine and I can come at 12 noon to collect the access cards. I was surprised that when I showed up the next day, the same lady said that the rooms are not ready and I cannot collect the access cards and I have to wait for at least one hour!!. Add to this, and during my interaction with her on the two days,she was very serious with not a single smile. I felt like I was treated like a beggar. In addition, the wi -fi was down for several hours which ruined the stay.