mohanjit singh

Review of Montgomeryville Nissan

I returned a leased Nissan Rogue in the beginning ...

I returned a leased Nissan Rogue in the beginning of January 2020 and I had a $224 excess wear and tear charge came up during inspection report. I was sold a excess wear and tear protection plan and that should cover the charges so when I went to the dealership to return the car and asked the agent what to do he said it's fine as we have a plan and they will take care of that directly with insurance company. After 3 weeks of me returning the car I received a final statement with the excess wear and tear charges so I contacted the Nissan bank and they said I need to speak to the dealership as they didn't submit anything. I called the dealership last week and was put together to different teams and ended up leaving a VM to finance team but no luck. Called up again this morning and spoke to the same guy who was taking my details to pass to the relevant person and he apologized to hear that no one contacted me last week and transfer my call to a Sales Manager Jeff who thought I was a customer looking for a info on a new car and as soon as as told him what the call is regarding and his first question if I took another lease from them and when I said no, his tone changed all of a sudden and told me "you expect me to pay for you" and told me no one in his team will tell me that we will sort out the charges upon the lease return so basically I'm lying even though my wife is also a witness. He didn't even bother to check with the employee who dealt with us during the return process.He offered no information of what to do or whom to speak to sort it out and rudely said it's nothing to do with them and they would have sort it out only If I have taken another lease so I hung up by saying I'm really glad I did not take another lease from you. I have bought no of cars over the years and have not experienced this level of customer service. I would suggest dealership to provide training to your staff to give out the correct information to the customers and strongly suggest Jeff to go through some customer service training. I do hope the calls are recorded and dealership management can learn something from this. I was looking to upgrade to a 3 row SUV next month and I will definitely stay from them.