The stay could have been better, booked a premium ...

The stay could have been better, booked a premium room with the free snacks, but when I checked in they gave me a different room. Supposedly was an upgrade to a room with a view, but I checked in late and had to leave out the next morning so didn't get to enjoy it. A couple of times I had to call down to the front desk for stuff like a missing remote, ect, ect, and it took them forever like almost an hour to bring it to my room. I'm pretty sure it's not always like that, but this was the only time I stayed there.