The location is very nice, but the reception was v...

The location is very nice, but the reception was very unfriendly and far from helpful. The company who reserves the hotel for me made a mistake in booking it one day later. It was impossible to move it one day earlier although it was the same amount of nights and I offered to pay the difference. Had to be a new booking. Then when the company who made the booking booked an extra night, they were not able to make the booking via the hotel and provide the creditcard details by phone. As end results, the lady of the company had to come by to actually show the creditcard. When I asked if I can already go to the room to fresh up after a 14 hour flight, the answer was No, and no other solutions were offered. First the lady with the creditcard had to come by. Summary, persons who very much think inside the box and don't have the consumer first, or even show empathy for consumers. Especially for the high rate for this hotel, I'm sure there is another hotel around with a better customer service.