Patrice King

Review of Colders Furniture/Kunzelmann E...

I am very disappointed in the service I have rece...

I am very disappointed in the service I have received from them today. I have been to Colders many of times. Have sent friends and family to them. I order a new washer and dryer for my family. I let them know at the time my payment was made that they did not have to remove anything. I was not home at the time of delivery and they had removed my old washer and dryer. I contacted the store who reached out to the delivery men to have them bring back what they were not suppose to take im the first place. The rep called me back and stated that she had spoken with them and they were bringing the washer and dryer back. When they returned to my home they were rude and very unprofessional. They told me they could not bring my old washer and dryer back in my home when they should have never removed it to start with. I expressed my issue to a rep on the phone who told me a manager would reach out to me. Have not been contacted at all. To receive this type of service from a place that i shop with for everything in my home make me very disappointed but the service I received today makes me not want to shop there at all.

When they came out to my home they did not ask anything. No one knew they had removed the old washer and dryer until after they did and had my dad come down to see that the new set was set up and working. But I learned a lesson and I just choose to go somewhere else going forward. The rudeness I received for y'all mistake is very unprofessional. Have a good day.