My grandmother took her car to get serviced at thi...

My grandmother took her car to get serviced at this Honda on Monday October 12. She went for a routine oil change and left with a bill over $3000. My grandmother has a 1999 Honda Civic that is worth $1400. My grandmother is In her 90 s, she is extremely independent and able so we where completely unaware that she had an appointment to get her car serviced until after she returned. She was helped by a Mr. Radley Abarrientos, a service advisor at the location where he somehow was able to find $3000 worth of work that needed to be done on her 21 year old car. He initially wanted her to get $4000 worth of work, but when she asked him what was absolutely needed to keep her car going for at least another year since she is not planning on renewing her license, he lowered it to $3000. My grandmother brought this up to us unsuspectingly in casual conversation. Alarms instantly went up. The car is in great shape, runs wonderfully, but it s an old car with 219,376 miles on it and everything is manual. The blue book value is no more then $1500. This situation was concerning to us all because we wanted to make sure that the employees there were not taking advantage of an elder woman. The next day Tuesday the 13th early morning my brother in law called and left a message for Radley. My husband who works on our cars and knows about cars then spoke to the manager Bobby to discuss his concerns. Bobby wasn t even able to explain what it was that they were working on. After asking numerous times the specifics of the work that amounted over $3000, he was unable to give him an answer. My grandmother dropped the car off on Monday 10/12, when we called less then 24 hours later to stop the work from being done Bobby said it was already 90% finished. This made no sense because my grandmother was told to pick up her car on Friday 10/16.
Bobby then called my husband today, told him that he spoke with Radley and that since my grandmother signed off on everything it wasn t his workers problem and she had to pay no matter what. He said if she didn t pay he would charge her interest and daily stay fees until it was paid. He then told my husband that it wasn t his problem that my grandmother went alone and didn t know anything about cars. That that was in fact her problem and she should not come to get work done on her car with out having someone present. I will reaffirm that we didn t know she was going to get her car worked on. These people clearly took advantage of an elderly woman who is in her mid 90 s. If they had any decency, even if my grandmother needed $3000 worth of work they should have advised her against it knowing that the car is only worth $1500. My grandmother also informed us this is her 3rd time going to Serramonte Honda and they had over chargers her in the past as well. I am not happy with this service and I am disappointed in the people who work there and their lack of ethics.

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