Azima Poonawala

Review of UCSD Moores Cancer Center

The way they treat their patients is just awful. I...

The way they treat their patients is just awful. If you need any kind of help with anything they make it so difficult and there are so many hoops to jump through in order to get anything done. Customer service is also terrible, I know it is a medical center but there has to be some semblance of care for patients. After I scheduled an appointment with Dr. Saenz and had all of my medical records sent over to her, they change my appointment without even asking me. With no regard to me changing my schedule around for them, a few hours before my appointment, they just cancel it saying that the Doctor refuses to see me. This facility puts all of its money into looking good and proclaiming they have the best of care, when you actually try to work with them, it is a completely different story. I am sure some people have good experiences there, but unfortunately I was not one of those lucky people.