Kathy

Review of Agape Home Healthcare

I have had my daughter on a Waver program for a nu...

I have had my daughter on a Waver program for a number of years and have always used Agape. As a busy professional and mother I usually find consistency.with all in-home and outside providers to be the most beneficial to my busy family. Hence, my logic and down-fall for remaining with Agape for so long. My daughter has had Equine Therapy on her service plan for two years (maybe more) and the service has NEVER been provided. Just from July 18, 2017 - 12/13/2017 I sent 7 e-mails to the Program Director, the person "IN CHARGE" of securing services for Waiver programs regarding an Equine Therapy Provider 20 minutes from our home. I provided Agape all contact information, all qualifying information, website link, the owners name of the business, direct e-mail, etc...the only step Agape needed to make was that of contact. I had already done ALL the leg work. In my quest to secure services for my daughter I became very well acquainted with the owner of the Equine Therapy practice and we would frequently connect in hopes of communication from Agape but there was only silence. However, Agape did try to send us to a location 44 minutes in one direction and another 55 minutes in one direction. It is now 6/7/18 and the excuses by the Program Director for non-compliance and broken promises have not ceased. My daughter is heartbroken because of Agape she will likely not have Equine AGAIN this summer. My household has no experience with the home health side of Agape, just the waiver side and payroll side. Our experience is payroll has resolved a good number of their past issues but run from the service side. The lady is very nice, maybe just really overworked. She is required to secure ALL Waiver services AND drive all over the place for ALL required EOY meetings etc... but your loved one should not have to pay the price for a lack of staffing if that is the issue. Agape has the motto that love never fails. As adults, we know love alone is not enough. Everything takes more than love, it takes work too. Agape, can't see your loved one cry from their home office in Mesquite and I haven't stayed on their back because I've nothing better to do and yet, all my work because I do love her has failed her through Agape. For those of you looking for an agency to provide services or get paperwork to your case-manager on time for your plan year Agape has never been able to fit the bill for us. Agape always blames the issue on your service providers but the truth is in the mound of paperwork and dated by the fax and e-mails.