A lot of the reviews seemed orchestrated and false...

A lot of the reviews seemed orchestrated and false. This hotel is absolutely horrendous and the staff are not far behind. The trip began with an issue I called and asked for a manager and was told he would return my call. Three days later I went to the duty manager asking where my call was? He apologized, which didn t fix the issue.

The next issues has pictures below. The Hotel had no breakfast unless you got the buffet. I told them all I wanted was coffee and they provided the pictures below. I then was charged 415 LE for the coffee. The coffee tasted like water and when I complained they apologized. They didn t even offer any money back.

AVOID THIS HOTEL. download Otlob the app as this may be your primary source of food

Edit: I filed a complaint with their corporate office which is Accor. They contacted me to say that their investigation found that what I said wasn't true. I am unsure why I would lie. I never want to stay here again. I actually will never say at another Accor hotel; despite my love for the one in Santo Domingo. It is sad that someone in the "hospitality" business would say I am lying. Should I share the photos of what we encountered on here