Crystal Looy

Review of Monterey Sheraton Hotel

I have to give compliments to the concierge staff,...

I have to give compliments to the concierge staff, especially Matt. I had a rough night the first night I was there and Matt went above and beyond to make sure the rest of my stay was better. The only reason I'm not giving it 5 stars was because the room I was in the first night wasnt that great. Otherwise the next room I was put in was WAY better!