Michelle Lim

Review of DHL Global Forwarding (Singapo...

Our shipment number shipped from Italy on 17 Dec 2...

Our shipment number shipped from Italy on 17 Dec 2020, arrived Singapore 23 Dec 2020. We have been trying to call your centre about the status of the shipment, to no avail. There is either no one picking up the call, or forwarding my call to everywhere even to Australia and back to Singapore!
DHL is supposed to be the top courier service in the world. Why your customer service is at this standard?! Today is the eve of Christmas, I don't suppose all your CS are offline now. We have to wait for your CS to direct us here and there during this time and totally ruined our Christmas atmosphere. We are really disappointed with this experience! We are expecting a 5-star service, but now your CS is giving me 0-star service.
Lastly, the shipment, we need it urgently for Christmas! Please get back to us ASAP!