Ayala Elk

Review of Dan Jerusalem hotel

My husband and I arrived today for a fun day to ce...

My husband and I arrived today for a fun day to celebrate my husband's birthday, today fun included a voucher for breakfast in the hotel dining room, and we were told that breakfast could be entered until 10.30 when it was 10.20.
We went in to eat and after we were seated the esteemed dining room manager announced that at 10.30 the dining room closed and to our amazement the buffet as well. I turned to the dining room manager and asked, why did he not know me when he received me at the entrance and took the voucher from me, that the buffet closed for another 10 minutes? And the "respectable" manager with the low sense of service I have ever met, answered me in an arrogant and firm tone that the hotel spa was supposed to update me and that is not his job !!! I also mentioned to him that I intend to complain about the default and he replied: "I'm waiting for people like you to complain. It does not move me."
After a few minutes, my husband went to find out his name and pointed out to him that this is not how guests are treated and certainly not answered in a blatant and disparaging manner, he replied: '' I answered your wife just right and do with it what you want.
I have no other words but, a shame that this is how a manager behaves and expresses himself in the Dan hotel chain, which is known for its service consciousness.
We contacted PR I doubt if anything will be done with the event, which will make it clear to Mr. Manager something about service consciousness.
I would not want to return to this hotel and certainly not recommend it.