Mark Bell

Review of Sutton Tennis Academy

Membership is useless, courts hardly ever availabl...

Membership is useless, courts hardly ever available weekends, usually due to tennis academy lessons, Dance and tournaments. I understand these are key for their business but this is all the time. Very dishonest about this while committing you to the annual membership.



It s very difficult to get through to them by phone, a wait time between 10 - 15 minutes quite normal, the booking system appears unstable (or the staff don t know how to use it) as we have booked many times and then needed to show payment information from my online banking as they have no data in their system (This all wastes plenty of time). They also don t recognise their own payment reference information on the transaction which is concerning in itself.

Have asked on three separate occasions for a tournament / planned activity schedule so we can plan ahead and see how to use the membership, promised I would be sent this but nothing, asked to have the details of the area manager for the branch, promised I would get this but nothing.