I dislike leaving negative reviews, but they said ...

I dislike leaving negative reviews, but they said the Office Manager would give me a call and they didn't, so here we are.

I've been using the VCA in Ansley Square for about 4 years. The staff are all super nice and you can tell they all really care about animals. My issue is how it's run.

I had an appointment on Wednesday, checked in at my appointment time, then had to wait 30 minutes for one of their "runners" to come get my dog. Then after I spoke with the vet, and after all services were provided, I had to wait another 30 minutes to pay, and then another 15 minutes after that to get my dog back so I could leave. In the last 2 visits I paid $400, so there is no excuse for them not to hire another runner.

This was my second time bringing in my dog that week and I was charged an exam fee each time (average of $64 per exam). Usually if you have to come back 2 days later for the same issue, you'd expect to not have to pay the exam fee a second time. But this is not a clinic that has several Full-Time vets on staff, it's a bunch of contractor vets (I've never seen the same one twice), and understandably they want to be paid for their time.

It's just not worth the cost anymore.

If you bring your dog here, it will be cared for -- just be surprised if you can make it through a visit for less than $200.