Robin Maianh Nguyen

Review of Arthur Rutenburg Homes-Lyons H...

I cannot in good faith recommend building with Lyo...

I cannot in good faith recommend building with Lyons Heritage/Arthur Rutenberg Franchise. I recently completed my house (March 2017) and I can tell you first hand that I was extremely disappointed. A reputation is gained through the quality of someone s work and the quality of our HOME leaves us shaking our heads in regret. When building a home you would think we would be excited to move in when the whole process was complete. My husband and I felt the opposite. In fact, we put the house up for sale before the house was complete underscoring the complete frustration and anger we experienced while working with Lyons Heritage. The customer service and communication is horrendous. Also, don t bother asking for what is in their brochures or pictures because they will under deliver and you will be as disappointed as me . The most important lesson we learned was to document everything and to retain every single correspondence, phone call, email or conversation. They will tell you that don t remember anything until you provide the documentation. By the way its now April 2017 and they are still fixing issues with the house.