1.0 star rating

1.0 star rating
7/11/2017

Sad, sad, sad....disappointed. We had reserved 4 rooms. Called on Thursday before check-in on Saturday, requesting the rooms to be together. Was told by a very friendly employee she reserved the rooms for us and they were all next to each other. Upon check-in at appx 10 mins before 4, 3 rooms were ready, but not the 4th room. And three rooms were together, but not the 4th room. The very friendly employee who I spoke with on the Thursday before was there and confirmed she spoke with me, however the employee that was checking us in, pretty much had an attitude of too bad, so sad, end of story. Not happy!!!! By the time he got done checking 3 of our party in, it was a little after 4 pm. So I asked why I couldn't check in and he stated the room wasn't ready. I asked about their check-in time at 4 pm policy and he said it meant that check in time begins at 4 pm. Really??? So does that mean check out time "begins" at noon? On the good side and why the 1 star is the pillows were great, rooms seem clean, love the make-up mirrors in the rooms, and the staff at the casino buffet was exceptional! However I don't recommend it, the prices were far too high for summer rates in Phoenix, the the front desk staff (meaning our first encounter face to face with employees) was far less than professional.