Kate Szymaniak

Review of Mystic River Resort

Amazing customer service! My husband and I had a t...

Amazing customer service! My husband and I had a trip to Belize planned for March 2020, which unfortunately had to be rescheduled due to COVID-19. Mystic River resort kindly provided us with a voucher for the value of our stay, which was valid for one year. Fast forward to today, with COVID-19 worse than ever and additional personal issues to consider, we did not feel it would be safe to plan travel any time in the upcoming months. I reached out to Mystic River resort to express my concerns and they met them with nothing but kindness and consideration. They understood the unique situation I was in and graciously offered a refund for the cost of our stay. I was extremely impressed with their customer service. In my experience, it is rare that a resort shows such commitment to prioritizing their guests well-being. My family and I will certainly be planning another trip to Mystic River resort in the future. I can t recommend them enough!