Francoise Raymond

Review of Comelit Group (UK) Ltd

We have been ordering equipment from Comelit for o...

We have been ordering equipment from Comelit for over 20 years and suddenly the UK branch stopped our account with no explanation. After a year or so we spoke to the Director of Comelit in Italy (HQ) and he said he would like us to resume our activity as we have been great customers for decades and the UK director has now moved on so we should have no problems.

We went on to issue orders to Comelit and were told we would have to pay Pro-Forma, which we agreed. Obviously they thought the pro-forma arrangement would be more of a deterrent as since the time we have agreed to it they have actively avoided our calls and emails.

Comelit UK on the whole are a deeply unprofessional outfit (with their technical support team being an exception).

If you would like good, proactive customer service and sales, I would steer clear of Comelit UK. I've found Amplyvox UK to be much more attentive, upfront, and helpful, and we are now ordering almost exclusively from them. Amplyvox UK is a much more professional organisation who actually value their customers.

Customer Care & Maintenance Manager
Access Control Solutions Ltd