The room was great. The staff was not very knowle...

The room was great. The staff was not very knowledgeable, though. Three staff members told me that parking was $28 total for the whole stay. I asked when I made the reservation and when I had to call about another issue. Both people said the total for the stay was $28. I even asked if they meant for the day. They said no. I also asked when I checked in to be sure. I would have parked off site if they had told me otherwise, but the person at the front desk confirmed what the previous employees had said. When I checked out though the bill for parking was $90. They had already charged it to my card without showing me the bill. I told the front desk worker what I had been told and she said I was wrong. I told her I was not going to pay for it because of what three of their employees had said. She went to go get the manager. The manager came out and told me there was nothing she could do because none of her employees are new so none would have said that. I told her that three had said it. She then said it was a confusion in communication. I responded by saying that may have been true if I had only heard it from one employee and if I had not confirmed it. Her response was then that the hotel is not in charge of parking (why then, is the hotel the one doing the charging??). She told me I could talk to the parking company. I suggested she do it since it was her employees that relayed the incorrect message. She picked up the phone to call parking, they did not answer. I continued to stand there and wait for my refund. She finally refunded my card. She was extremely rude and unprofessional. I would expect much more from a high end hotel. A manager, especially, should be role model for her employees.