Linda Chen

Review of Cluey Systems

Extremely disappointing!!!

Extremely disappointing!!!

I rang and enquired regarding Cluey tutoring. I decided to go with the trial lesson. they deducted payment. I was sent a link to download a program. My computer couldn t download therefore I emailed them requesting to cancel that night as my pc wasn t able to download software.

I rang next day and was informed that I should go ahead with this trial lesson as it s not refundable. I was being cooperative..They then transferred me to their technical support to sort out my pc. They found out my pc don t have camera and microphone to receive this lesson. The person who signed me up was suppose to call me to let me know the outcome. I didn t receive call...Next day I rang and had to leave message for him to return my call...no response. I tried again next morning to speak to this person, again had to leave a message....didn t receive any response...I rang again later to speak to complains dept. Their reply to me is that I need to borrow a computer so I can have this trial lesson.

Cluey provides online tutoring service...they should have checked with me if I have the appropriate software or program before they deducted my payment!! I informed them right from beginning that I have desk top. Their technical person said most desk tops don t have cameras. This information should have been provided to consumers prior to enrolment and payments!!

I paid this trial lesson to have no service provided!!! Where is the moral in this?

Linda