Food was good. Staff polite and friendly although ...

Food was good. Staff polite and friendly although understaffed. Had to wait ages for our ketchup, we nearly finished the meal before it came, the refill drinks took a while to be refilled and they took a while to take our payment when I had a baby and 3 year old and needed to get them home. Very slow service only ordered mains and it took 2.5 hours in total.