Wayne Wood

Review of Caisse Desjardins du Complexe ...

My first trip to this Caisse Desjardin did not go ...

My first trip to this Caisse Desjardin did not go well. Upon the instructions of an agent I spoke with last week, I went there to provide my signature so that I could become Treasurer for our lake association. When I presented myself to the front desk the lady insisted that was impossible and that I had to go to the branch where the account was held. I explained what I was told, so she called her supervisor, who gave me the same line. When I insisted that I was told to go to that branch she reluctantly game me a number to join the waiting line.

My number was called, the teller had the right papers, and there was no problem doing the transaction. On my way out I stopped at the front desk to tell them that they misinformed me and all I got in return was a shrug from the supervisor. I guess they learn that shrug at costumer service school...

I don't mind when people make mistakes, as we are all human, but it really annoys me that people in customer service don't own up.